Speed-ranking software penalizes patient cashier
- Topic
- Technology and AI
- Kind
- Ethical dilemma
Prompt
You supervise six cashiers at a grocery store. Head office has introduced software that ranks cashiers by speed, and the slowest cashier each month loses shifts. This month that is Denise, who takes extra time with older customers and is the cashier they ask for by name. What would you do?
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After you practice: what this question tests and how to approach it
What this question tests
- Ethical reasoning
- Professionalism and integrity
- Teamwork and collaboration
How to approach this question
This panel interview question tests whether you can answer to a head office that measures speed while protecting the older customers who value Denise for the care that makes her slow. A strong answer names everyone affected: Denise, the other five cashiers, the customers who ask for her by name, and the head office that wrote the rule. Say aloud what you'd want to know, such as whether the software counts anything besides speed and whether you have any say over shifts. Weigh following the ranking to the letter against quietly ignoring it, then look for a route between them, like taking evidence of customer loyalty to head office and asking for the measure to change. Land on a clear plan for Denise this month and for the rule going forward.
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